Softline Privacy Policy

Last updated: August 19, 2026

At Softline (“Softline,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit or make a purchase through our website, currently available at www.softline-store.com (the “Site”).

By using the Site, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

When you visit our Site or make a purchase, we may collect certain personal and technical information.

Device Information

When you browse the Site, we may automatically collect certain information related to the device you use, including, where applicable, your IP address, browser type and version, time zone, operating system, cookie-related identifiers and information, pages or products you visit, websites or search terms that referred you to our Site, and information about how you interact with our Site.

This information may be used to maintain, protect, and improve the Site, perform statistical analysis, and detect potential fraudulent or abusive activity.

Order Information

When you place or attempt to place an order, we may collect the information necessary to process and fulfill your purchase, including your first and last name, billing address, shipping address, email address, phone number when necessary, information related to your order and the products purchased, and information necessary to process your payment.

Softline does not directly store complete credit or debit card numbers. Payment information is processed by the applicable payment service providers in accordance with their own privacy policies and security practices.

2. Cookies and Similar Technologies

Our Site uses cookies and similar technologies to enable certain functions, remember information related to your session and shopping cart, analyze Site usage, and, where applicable, measure and personalize our marketing activities.

Cookies may be used to maintain your session, remember products added to your shopping cart, improve the functionality of the Site, obtain statistics about visits, detect fraudulent activity, and measure the performance of our marketing campaigns.

You can configure or limit the use of cookies through your browser settings. However, disabling certain cookies may affect some features of the Site.

3. How We Use Your Personal Information

We use the information we collect to process and manage orders, process payments, arrange and manage shipping, send order confirmations and other information related to your purchases, communicate with you when necessary, provide customer support, detect and prevent potential fraud or unauthorized activity, maintain and improve our Site, analyze how visitors use our Site, measure the performance of our advertising and marketing campaigns, comply with applicable legal and regulatory obligations, and protect our rights, property, and safety.

Where applicable, we may use your information to send you marketing communications about our products or services, in accordance with your preferences and applicable law.

4. Sharing Personal Information

We may share personal information with service providers and third parties that help us operate our business and provide our services.

Shopify

Our Site is powered by Shopify, which provides the e-commerce infrastructure we use to operate our online store and process orders.

You can learn more about how Shopify handles personal information by reviewing its Privacy Policy:

https://www.shopify.com/legal/privacy

Payment Providers

Information necessary to process payments may be shared with the payment providers available on our Site, such as PayPal or other payment providers we may use in the future.

These providers process information in accordance with their own privacy policies and terms of service.

Shipping and Fulfillment Providers

When you place an order, we may share the information necessary to fulfill and deliver your order, such as your name and shipping address, with logistics providers, carriers, fulfillment providers, suppliers, or other service providers involved in preparing and delivering your order.

Analytics and Advertising Services

We may use analytics, advertising, and measurement services, such as Google Analytics or other tools that we may integrate into our Site, to understand how our Site is used and evaluate our marketing campaigns.

The information shared will depend on the services that are actually installed and active on our Site.

Legal Requirements

We may also disclose information when we believe it is necessary to comply with a legal obligation, respond to a valid request from a competent authority, protect our rights or property, investigate potential fraud or unlawful activity, or protect the safety of our customers, users, or third parties.

5. Advertising and Marketing

We may use certain analytics and advertising technologies to measure the performance of our campaigns and display advertising related to our products.

Depending on the tools used on our Site, these may include technologies provided by third parties such as Google, Meta, or other providers.

The options available to control personalized advertising may vary depending on the provider, device, and location of the user.

We do not knowingly sell our customers’ personal information to third parties.

6. We Do Not Sell Your Personal Information

Softline does not sell our customers’ personal information to third parties.

We may share information with service providers that help us operate our store, process payments, fulfill orders, provide customer support, analyze Site performance, or conduct marketing activities, in accordance with the purposes described in this Privacy Policy and applicable law.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, provide our services, complete transactions, resolve disputes, comply with legal obligations, and protect our rights.

The retention period may vary depending on the type of information and applicable legal requirements.

8. Security

We implement reasonable measures designed to protect personal information against unauthorized access, use, alteration, or disclosure.

However, no method of transmission or storage of information over the Internet can guarantee absolute security.

9. International Data Transfers

Some of our service providers may process personal information outside Argentina, including in other countries where Shopify, payment providers, technology providers, analytics services, or logistics providers operate.

Where applicable, such transfers will be carried out in accordance with applicable law and appropriate data protection measures.

10. Your Rights

Depending on applicable law, you may have the right to access the personal information we hold about you, request the correction or updating of inaccurate information, request the deletion of certain information where applicable, request information about the purposes for which your personal information is processed, and exercise other rights provided by applicable law.

To exercise these rights, you may contact us using the information provided in the “Contact Us” section below.

To protect your information, we may request additional information to verify your identity before responding to certain requests.

11. Children

Our Site is not specifically directed to children.

We do not knowingly collect personal information from children without the authorization required by applicable law.

If you believe that a child has provided us with personal information without appropriate authorization, you may contact us so that we can review and delete the information where applicable.

12. Do Not Track

Some browsers allow users to send a “Do Not Track” signal.

Currently, our Site does not automatically modify its data collection practices in response to such signals, unless required by an applicable tool or law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, services we use, or legal and regulatory requirements.

When we make changes, we will update the date shown at the beginning of this Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have any questions regarding the handling of your personal information, you can contact us at:

Softline
Email: softline.store1@gmail.com